Free Wi-Fi service on board and at the terminal.

Onboard and at the terminal, customers with laptops, tablets, or smartphones equipped with Wi-Fi can access the internet.

• About onboard and terminal Wi-Fi
• About satellite high-speed communication (Starlink)

About onboard and terminal Wi-Fi

Onboard Wi-Fi is provided through terrestrial signals, so there are limits to the communication capacity, and the signal may be unstable depending on the sailing area. Terminal Wi-Fi is provided via 5G. Wi-Fi is offered as part of our service and does not guarantee internet connectivity or speed.

Onboard and terrestrial Wi-Fi is not high-speed.

*This information does not apply to “satellite high-speed communication” (Starlink).

Available locations

Onboard

• Near the lobby on floors 5 to 7, driver’s room, and in each guest room

Terminal

• Shinmoji Terminal 1… 4th floor waiting room
• Shinmoji Terminal 2… 1st floor waiting room
• Kobe Terminal… 2nd floor waiting room
• Izumi-Otsu Terminal… 2nd floor waiting room

Usage instructions

Onboard

• Please check the posted information near the information desk on the 5th floor for the connection SSID and method.

Terminal

• Please check the posted information in the waiting room for the connection SSID and method.

Important usage notes

• Onboard Wi-Fi is provided free of charge as part of the service for passengers. It does not guarantee your internet connectivity or speed.
• Onboard Wi-Fi is provided through signals from land and has limited communication capacity.
• Compared to Wi-Fi used on land, the signal is unstable and the speed is not high.
• It may be difficult to connect when many customers are connected at the same time or in areas with poor terrestrial signal conditions.
• We cannot take any responsibility for connection issues or troubles.

Switching to your carrier’s network may allow for smoother usage.

• About satellite high-speed communication (Starlink)
• *Satellite high-speed communication has limits on connection frequency and usage time.

Connection method and password

Royal Suite… posted in the guest room

Deluxe Room… posted in the guest room

• Standard Room, Driver’s Room… posted in the driver’s lounge, 5th floor lobby, 6th floor lobby
• About connection frequency and time
• For customers using the Royal Suite

From boarding until 23:59

• Maximum of 30 minutes × 2 times
  From 24:00 until disembarkationMaximum of 30 minutes × 2 timesFor customers using the Deluxe Room, Standard Room, or Driver’s RoomFrom boarding until 23:59

• Maximum of 30 minutes × 1 time
  From 24:00 until disembarkationMaximum of 30 minutes × 1 timeNotes on connection detailsIf you exceed the specified connection frequency or time, you will not be able to connect. There are no additional compensations for connections. If your connection is cut and you reconnect within the specified limits, you will need to select a new SSID and enter your user ID.

Once connected, the connection count starts at one, and the countdown for connection time begins automatically. If you disconnect your smartphone during this time, the countdown will not stop. If you exceed 30 minutes, it will count as one connection, consuming that 30 minutes. If you reconnect within the 30-minute window, it will still count as one connection, not two.

• The count for time and frequency resets at midnight. If you board the same ship for a day trip after disembarking, you cannot connect until midnight as the count has not reset. However, if you board a different ship (e.g., disembarking at Izumi-Otsu and boarding in Kobe), you can use it. We appreciate your understanding of the device specifications.
• Important notes

注意事項

• 天候が悪い場合等は通信速度が低下することがあります。Wi-Fiサービスはサービスの一環として提供させていただいており、インターネット環境や通信速度を補償するものではありません。