Thank you for using Hankyu Ferry.

We are currently renewing our online reservation system,
but there was a glitch that caused higher fees to be charged when canceling or changing reservations.
The program has now been fixed and is back to normal operation.

For customers who paid higher fees due to this issue,
if you paid by card, we will process refunds or offsets through your card company.
The method and timing of processing will vary depending on your card company.
Additionally,for customers who paid with points, we will offset the amount and return the points to your account.

If we cannot resolve the issue using the above methods, we will contact you directly.
We sincerely apologize for the inconvenience caused to our customers.

If you have any questions, please contact our reservation center.
Hankyu Ferry Reservation Center TEL: 0570-01-8989